At SoSmooth Skincare it is our utmost priority to provide best possible online shopping experience to our customers.
This is why we partner with the most reputable freight companies to ensure you receive the quickest and most efficient delivery times.
All orders are shipped from our facility in Melbourne, Australia.
We are able to ship our pawesome products to almost every country worldwide!*
All orders are sent via a pre-paid, traceable and safe method of delivery. Shipping times are indicative of the date of dispatch and not the date of the order.
Shipping times and costs will vary depending on your delivery location and shipping method.
*Orders are dispatched between Monday - Friday 7.00am - 4.00pm AEST/AEDT. Please allow up to 2-3 business days from order confirmation to dispatch. This includes the time to quality inspect and process your order. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.*
Australia
Australian orders are sent using Australia Post’s Parcel Post service.
We offer FREE SHIPPING on all Australian Orders over $99.
If you’d like to receive your items quicker, we also offer an Express Post option for additional $5 AUD which can be added during the ‘Shipping Options’ section at checkout.
CARRIER |
SHIPPING
|
DELIVERY
|
|---|---|---|
| Australia Post Standard | $10.00 AUD (Orders under $50 AUD) |
3 - 7 Business Days |
|
FREE (Orders over $50 AUD) |
||
|
Australia Post Express |
Additional $5.00 AUD on ALL Orders |
1 - 3 Business Days |
New Zealand
New Zealand customers can choose to have their order sent Express via Australia Post International Service or Standard Tracked Shipping.
|
CARRIER |
SHIPPING COST | DELIVERY TIMES |
| Australia Post Express |
$11 NZD |
3 - 7 Business Days |
| Australia Post Standard |
$7.50 NZD |
8 - 12 Business Days |
USA
SoSmooth Skincare offers multiple shipping options into the USA from our facility in Melbourne, Australia.
Delivery times will vary depending on the service that you choose.
Please refer to the table below to view the available shipping options and delivery times.
| CARRIER | SHIPPING COSTS | DELIVERY TIMES |
| Australia Post International Express |
$10.95 USD |
3 - 7 Business Days |
|
DHL Express |
$29 USD |
2 - 5 Business Days |
Canada, UK, Europe and Asia
SoSmooth Skincare offers multiple global shipping options from our facility in Melbourne, Australia.
Delivery times will vary depending on the service that you choose. Please refer to the table below to view the available shipping options and delivery times.
Important Note: Orders shipping internationally to countries in particular the UK, EU, Canada and some countries in Asia may incur customers duties and taxes which are required to be paid by the customer prior to final delivery.
All customs duties and taxes are enforced by local governments and are in no way connected to, imposed or controlled by SoSmooth Skincare or the freight providers.
|
COUNTRY |
METHOD |
COST/ETA |
|
Canada |
Australia Post International Express | $14.95 CAD
3 - 7 Business Days |
|
United Kingdom |
Australia Post International Express | £9 GBP
3 - 7 Business Days |
|
DHL Express |
£19 GBP
2 - 5 Business Days |
|
|
Europe |
Australia Post International Express | €10 EURO
3 - 7 Business Days |
|
DHL Express |
€20 EURO
2 - 5 Business Days |
|
|
Asia |
Australia Post International Express | $10.95 USD
3 - 7 Business Days |
| DHL Express | $29 USD
2 - 5 Business Days |
Rest of the World
If you don’t see your country listed here, don’t worry!
Please contact our customer experience team via Live Chat, Facebook Messenger or Contact Form and we’ll be more than happy to provide you with more specific shipping information.